Jemma Barnes ran a one day course at Figleaves.com for the customer support staff to enhance their knowledge of the product and in turn benefit their customers.
Tracey Jacobs, Figleaves.com Customer Service Learning Champion told Jemma: “We really do feel that the sessions were incredibly beneficial and that the agents will be able to use the information from these when dealing with maternity, nursing, post-surgery and mastectomy queries from customers.”
Commenting for Anita UK, Jemma Barnes said “Training staff on the specialist side of lingerie is a real benefit for the customer, as they know they will be getting the best service they possibly can when contacting Figleaves.com for help and advice. And of course Anita feels confident their products are being offered to the customer with the full knowledge of how they will benefit them. It’s imperative as a brand to work closely with retailers to make sure they are given the knowledge they need of the product.”