As the Government’s new ‘home isolation rules’ came into force throughout March, the fashion industry was sent into a whirlwind of unprecedented uncertainty. In a month where Spring buying would typically set in, online clothing sales were down 23.1% Year-on-Year (YoY), according to the latest IMRG Capgemini Online Retail Index, which tracks the online sales performance of over 200 retailers. Digging deeper into fashion sales, menswear was down a staggering 42.9% and footwear was down 32.8%.
Indicative of a very mixed set of results on a category level, the warmer weather and increased amount of time spent in the garden during the lockdown sent online garden sales soaring to 94.4% YoY. Beauty also continued to build on strong February sales, spiking to 36%, while electricals recorded March’s third standout performance, surging by 40.2%. In fact, during week 2 of the month when the Government raised the outbreak risk from moderate to high, electrical retailers saw sales jump by 47.7% YoY as consumers turned to home entertainment and raced to set up their offices.
Lucy Gibbs, managing consultant – Retail Insight, Capgemini: “Online sales performance this month is a mixed story, as retailers are faced with a multitude of challenges. ‘Non-essential’ stores closed their doors on the high street which led to the majority of multichannel retailers gaining a boost in online performance in the latter half of the month as consumers channelled their demand into digital. However, the changing demand and customer needs has also polarised impacts on different product categories where the appetite for fashion dropped off significantly compared to garden, home and electrical which are seeing unusually high demand as we spend more time at home.”
“Next month we are likely to see a continued rise in online demand, however it has never been more important to listen to consumer needs to respond to new spending patterns, communicate in a way that resonates with the concerns and needs of customers and using data points to inform next steps as we navigate through the changes,” she adds.
Andy Mulcahy, strategy and insight director, IMRG: “There is a bit of a myth going around at the moment that online sales are booming. It’s more accurate to say some online retailers are experiencing huge demand, outstripping even that seen over Black Friday, because so many people are in the exact same situation – ie stuck at home. That has created very lopsided demand among product categories. People simply don’t have much need for new clothes or shoes at the moment, which is why at the overall level sales growth is down. How and when a stronger balance in demand might be established is a pressing question for retailers currently on the wrong side of that divide.”
